Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). After processing, your order will be shipped.

You will receive a confirmation email with tracking information once your order has shipped.


Shipping Times

Shipping times vary depending on your location.

Estimated shipping times:

  • United States: 7–15 business days

  • Canada: 7–15 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of the world: 10–20 business days

Please note that shipping times are estimates and may vary due to customs, carrier delays, or high demand.


Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

We may offer free shipping promotions from time to time.


Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow 3–5 days for tracking information to update.


Delays

Shipping may occasionally be delayed due to:

  • High order volume

  • Customs processing

  • Carrier delays

  • Weather or unforeseen circumstances

We appreciate your patience and understanding.


Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, please contact us immediately at pawfipy@gmail.com.


Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered to the address entered at checkout.

If you experience an issue, please contact the shipping carrier directly.

You may also contact us at pawfipy@gmail.com and we will do our best to assist you.


Contact Us

If you have any questions about your order or shipping, please contact us at:

pawfipy@gmail.com